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Testimonials & Reviews

We are Madison's Most Trusted HVAC Contractor!

Phyllis H.
19:49 11 Mar 20
The guy that came out this morning was named Terrel he was super nice super polite and really have respect for us old people I appreciate someone like him come in to do this makes me feel very safe thank you so much for yawls serviceread more
John B.
18:56 10 Mar 20
The two men were nice, friendly an d prompt.
Armand F.
17:30 02 Mar 20
Jason Sherrill was very professional and friendly. Very Helpful. Job well done. Thanks.
Pam F.
18:45 28 Feb 20
Kind, professional, and thorough service!
Missy M.
17:14 28 Feb 20
Garrison and Garrison has provided reliable service over 10 years. Our HVAC units are older, but due to yearly maintenance performed by G&G they continue to run efficiently.read more
Peggy J.
04:52 28 Feb 20
On February 26, 2020, the Garrison & Garrison repairman, Mr. Sherill, arrived at our house on schedule. We discussed what I thought was the problem and he quickly ran tests on the heating and cooling unit, and located the problem. He was very professional, and took the time to explain why the unit had not been operating properly, and within an hour or so, all repairs necessary to correct the problem were completed. He made my day.read more
John F.
20:16 26 Feb 20
Have used Garrison and Garrison for over two decades and they have never failed to keep my HVAC systems in tip top shape. When I bought my current house, immediately got a service agreement in place to keep this system going.read more
Bill C.
22:00 25 Feb 20
Mr. Head described the issues impacting our systems. He provided us options based on our current conditions. Overall this recurring service has been terrific over the past 15 or so years.read more
Squid B.
20:17 24 Feb 20
The technician arrived at the agreed upon time, diagnosed the problem, replaced a failing capacitor, verified the repair resolved the issue, and provided a detailed statement. He was very professional and left me feeling confident that my HVAC system issue had been fully corrected.read more
sara W.
23:11 21 Feb 20
The technician showed up even when they were all booked up. He was very knowledgeable and courteous. Had the problem fixed within 30 minutes of showing up.read more
Michael G.
14:19 20 Feb 20
Knowledgeable tech did the maintenance and moved on.
MTN_727 M.
01:39 20 Feb 20
Been a loyal customer of Garrison and Garrison for over 20 years. There are honest people out there, and so when looking for sales and service with Heating and Air Systems, do not go anywhere else!!!read more
Heidi C.
18:01 17 Feb 20
For over 20 years have used Garrison & Garrison for my home’s HVAC system and have always been pleased with their service. In recent years I’ve counted on Josh to deliver excellent service. In fact, my sister now asks for him by name as well. This past month I’ve moved into a new residence and have set up biannual serving on this HVAC system. And since I’ll be renting out my former home, I’ll keep the G&G maintenance agreement on that house as well.read more
Anna L.
23:37 16 Feb 20
Jason was very courteous and polite. He clearly explained the problem and his solution, even giving tips on maintenance. I always rely on G&G.read more
Jason M.
23:51 14 Feb 20
They are the only company I trust to work on my AC unit. Fair and up front. Always on time, and respectful of your house.read more
Kurt & Ann Marie D.
14:39 12 Feb 20
Friendly, fair, and consistent.
Lloyd S.
22:56 09 Feb 20
Very efficient employees and salesperson and technicians.
Philip A.
13:55 09 Feb 20
Heather and her team were extremely valuable in the recent replacement of our entire HVAC unit, including ductwork and thermostat! They arrived on time as scheduled to provide a fair appraisal, answered all our questions honestly, and even made suggestions to help cut costs and improve efficiency. During install, the Garrison & Garrison crew worked closely alongside and communicated with other contractors to ensure our family was without heat for as little time as possible. They had us back up and running at the time expected and cleaned all their refuse to make the site cleaner than the other contractors had left it. All in all, we were well pleased. We highly recommend Garrison & Garrison for all your HVAC needs!read more
Nancy B.
21:57 07 Feb 20
Great service and friendly personnel!
Fern C.
20:06 04 Feb 20
I tried quite a few air-conditioning and heating companies before I went with Garrison and Garrison. They are excellent,way above the rest. I’m so grateful I found them. If u are looking for a company. You should go with G&G.read more
Jason B.
17:00 04 Feb 20
I called Garrison & Garrison about my unit going out on a Sunday morning and the manager came out on a Sunday to my house to check out my damaged unit. That following day, less than 24 hours later I had a new working unit installed. This is a quality business you can trust. They stand behind their work and keep their promises. I have purchased two units now thru them and they also provide my heating and air services. Don’t bother going anywhere else. I would give them a ten star rating if it where possible.read more
Anita T.
16:49 04 Feb 20
I was very pleased with the work that Garrison & Garrison did. Also been very happy with my new AC unit along with the new thermostat. I would definitely call on Garrison & Garrison in the future.Thank you Anita Tateread more
Lathriche G.
22:37 03 Feb 20
The service person was courteous. Arrived within the appointed time. Performed the maintenance and updated me on the results.read more
Justin M.
15:01 03 Feb 20
We started using Garrison & Garrison after moving and have had nothing but great service, very professional, friendly, and courteous. Always appreciate the punctuality.read more
Tammy H.
14:40 03 Feb 20
Terrell was my service man today and he was prompt, professional and detailed in his evaluation/check of my unit. He was timely and did not waste his or my time doing what was necessary to check the unit. I appreciate that this company has the most courteous employees both on the phone and for service calls!read more
Sue S.
01:39 01 Feb 20
Have used Garrison & Garrison on two separate occasions recently. They responded quickly on both occasions. Service techs were professional and courteous. I was well pleased with the service we received.read more
Harold N.
00:34 01 Feb 20
Garrison and Garrison is simply the very bestHeating and Air company in the Huntsville area.There service is outstanding with a very professional staff. When converting from electric to gas, they handle this very easily since they have a great gas fitter on staff!I have done business with them for years and each time the service has been outstanding!After installation service is prompt and handledIn a professional manor .David and his staff are great!read more
Rick L.
15:31 31 Jan 20
I always get good, timely service.
Peggy A.
16:40 30 Jan 20
Excellent service , couldn’t ask for better
Thomas M.
15:14 30 Jan 20
I am a long-time customer (27yrs) and have always received prompt, quality, and professional service from Garrison and Garrison.read more
Dorris B.
19:35 29 Jan 20
I give Josh a 10 star! He is very professional and is such an expert in taking care of our unit! You are so fortunate as a company to have such a nice brilliant young man working for you! He represents Garrison and Garrison well!read more
Leigh W.
02:09 29 Jan 20
Ronnie and Antonio came to our home today to check about a gas leak. We had been cleared by another company, as the smell and bubble test did not reveal a leak. Ronnie was diligent and stayed and listed to all suggestions and after initially finding no leak he re-did the bubble test after depressurizing the line and it was indeed right at the cut off valve. Both of these employees were concerned for our safety, courteous and went above and beyond to satisfy me. I am sleeping safely in my home tonight with the gas off and am definitely highly recommending Garrison & Garrison. I appreciated my neighbor mention he used them when I asked for a suggestion for a second opinion. They will be performing the repair tomorrow for us. Thank you Ronnie for your patience and your detailed explanation of everything you were doing to find that one bubble.read more
Donna S.
22:44 28 Jan 20
Garrison and Garrison came out and installed an Alexa enabled thermostat and everything went real well with setting up a Alexa enabled thermostat. Love all the features it offers and install went great and everything was explained on how to operate the thermostat and the features of the thermostat.read more
Catherine S.
21:40 28 Jan 20
Ronnie’s the best. He took care of everything quickly and is very knowledgeable.
Todd F.
20:35 28 Jan 20
Our heat pump died over the weekend. We called G&G Monday and the next day it is fixed. Thanks!
Allen E.
17:06 28 Jan 20
Garrison & Garrison showed up within an hour of our service call. They diagnosed the issue (chipmunk chewed wiring) and corrected the issue quickly. This is why we have been with them for all our HVAC needs for over 20 years.read more
Dan Z.
16:36 28 Jan 20
Terrell Turner is a competent and excellent technician He thoroughly lnspected both units and explained to us what he was doing. I would also like to say that Terrell was very pleasant and courteous. Pleasure doing business with.read more
Lance B.
15:29 28 Jan 20
He did a great job today!! Explained everything very thoroughly, and professionally. Great service againread more
Debbie B.
04:38 28 Jan 20
The serviceman was extremely polite and professional. Highly recommend this company for install and service!read more
Joyce T.
22:31 27 Jan 20
Absolutely the best prices and awesome customer service.
John G.
17:18 27 Jan 20
The guys that render my service (Dexter and Ronnie) are prompt and courteous. They are experienced and have always done an excellent job. The staff works around my schedule and I highly recommend using this company.read more
gauthierjohn
03:20 25 Jan 20
Very professional service.
Jt L
22:05 24 Jan 20
Great Service highly recommended. A+++
Bob J. S.
22:08 22 Jan 20
Very good service, very nice, very polite. In and out with no disruption.
Tony and Terri O.
19:56 22 Jan 20
Many years of timely excellent service and maintenance.
Donna B.
16:23 22 Jan 20
As usual, service evaluation was very professional and comprehensive. I appreciate the level of confidence I get from my units being checked on a timely basis.read more
Eddie W.
16:14 22 Jan 20
Josh checked my two units explained the status of each in a very efficient and easy to understand manner.read more
Amanda L.
15:47 22 Jan 20
Mr. Terrell Turner did a great job!! Hope to see him more in the near future!!😁
Dianne S.
17:19 21 Jan 20
We’ve been using Garrison & Garrison for many years. Your company and service technicians are always prompt and courteous. They always get the job done right the first time.read more
Michael D.
14:53 21 Jan 20
The tech, Ronnie, was great. Prompt and speedy with the maintenance call, and very courteous.
Tony C.
00:44 21 Jan 20
Great service. I had Garrison & Garrison install a new AC unit in my home. After a short while the unit seemed to be louder than the one I had before. They came out and checked it and told me I was spending too much money on filters. I got a cheap air filter and installed it and it’s very quite now and works great.read more
Angie H.
16:46 20 Jan 20
Prompt and professional service. Will always trust Garrison and Garrison for HVAC service.
Mr. C.
16:14 20 Jan 20
Very courteous and informative.
Albert H.
21:05 17 Jan 20
Excellent service! Friendly and professional.
Andy R.
16:04 17 Jan 20
My experience with all the technicians at Garrison and Garrison has been very positive. They are always professional and informative about what work they are performing.read more
William B.
18:25 16 Jan 20
We have used G&G for many years. They are dependable, do a good job and are price competitive.
Paula C.
15:28 16 Jan 20
Josh is and asset to your company. We are so impressed with his service and knowledge. Thank you Joshread more
Bruce T.
17:36 14 Jan 20
The guys showed up this morning and went right to diagnosing the unit. They were quick, efficient, and very professional. Super happy with their work. Will use you again.Thanksread more
Kathe H.
15:12 13 Jan 20
I have used Garrison & Garrison for many years. They are always very professional and courteous. There work is always very good. They are honest people and they stand behind the work. I just think they are awesome.read more
J J.
21:54 11 Jan 20
Prompt and professional, Jason took the time to answer all my questions
Matt C.
21:41 10 Jan 20
We have used Garrison & Garrison for a number of years and continue to be happy and impressed with them. They know their HVAC systems very well. Provide outstanding service and follow up. They are timely and meet appointment times extremely well – working with our schedule as needed. I definitely recommend them.read more
Ronald S.
18:46 10 Jan 20
Our technician Josh is always on time, very knowledgeable, very thorough, always friendly and has a smile on his face. Dont know if we could like or even trust another technician or company.read more
Talisa R.
19:14 09 Jan 20
Exceptional service! Ronnie was our technician and I was very pleased with the job he did. A part had broken off in our unit and he was able to diagnose the issue quickly, ordered the part and had it by the next day. He was polite, professional, and fixed the issue in a timely manner. I would highly recommend using Garrison & Garrison and we’ll definitely use them again for any future needs.read more
Eugene S.
19:03 09 Jan 20
Great service by friendly competent personnel.
Kevin E.
16:14 09 Jan 20
Very knowledgeable technician, Great customer service and patience.Worked with me and the insulation vendor to review warranties.Still very happy with Garrison and Garrison.read more
Anita D.
22:30 08 Jan 20
The young man that came out today to service my heating and A/C unit was very professional. He was punctual and courteous.read more
Patricia K.
22:07 08 Jan 20
I’ve had Garrison and Garrison for my HVAC provider for almost six years and have always been completely satisfied with the quality of their work and the professionalism of their technicians. There was one “bump in the road” which was handled and resolved with speed and mutual satisfaction. I recommend this company to anyone who asks me about the best HVAC in our area.read more
Chad M.
15:40 08 Jan 20
I’ve used Garrison & Garrison several times and every time they have been very fast; very knowledgeable and have always been on time. Definitely recommendread more
Tracey T.
14:49 08 Jan 20
We have used Garrison And Garrison for many years. They have replaced and serviced both of our units during this time. I have never had an issue with anyone or anything and they have always been professional and, I believe, honest.read more
Mark S.
18:12 07 Jan 20
Best HVAC Company in Huntsville. It is a pleasure to do business with them. The technicians are on time, professional and friendly. They are meticulous regarding maintenance on my system and answer any questions you have. They also stand behind their products. Good bunch of folks that sell and service high quality products.read more
Barbara K.
20:27 06 Jan 20
Prompt, efficient, courteous, and professional. I know. Sounds like a commercial, but it’s true.
Susan J.
15:27 06 Jan 20
Excellent service every time!
Deborah M.
16:46 03 Jan 20
Mr. Turner did a great job testing and evaluating my HVAC systems. He arrived well within his time window and was very considerate of my home and courteous to me.read more
Jayme G.
15:59 03 Jan 20
Highly recommend. Terrell, the tech, was very kind and helpful AND he didn’t talk to me like I was an idiot (which, as a female engineer, I really appreciate). They were quick to respond to my service request voicemail and I didn’t feel pressured into anything when he was done with his assessment of the issues.read more
Rebecca E.
17:04 02 Jan 20
They were available quickly and were able to easily identify the issue. They were friendly and very helpful! Will use again.read more
Vicky M.
16:46 31 Dec 19
Highly recommend Garrison and Garrison. Excellent service always. Very professional and efficient.
Randy H.
22:47 27 Dec 19
We chose G&G to install our American Standard HVAC systems a few years ago, to replace the less-efficient and less-durable “builder” systems installed originally in our new home. We have contracted with them ever since to provide us with regular maintenance service. They test and inspect our systems twice each year, and correct any issues they find. On a couple of occasions when problems cropped up at other times, they were quick to respond and fix the problems at very reasonable cost per the terms of the service agreement. We highly recommend them!read more
Curtis & Meaghan D.
18:57 27 Dec 19
Josh took care of an issue we’ve been having with our AC unit for over a year. He was timely and called ahead for each visit to our house to work. From the time I called with the problem to the time the part came in and he had it fixed was less than 24 hours. Very professional and made sure we knew the cost of parts and labor before he started the job. We will continue using Garrison and Garrison again!read more
Frank M.
16:48 27 Dec 19
This was our first experience with Garrison and Garrison and we are very please with our experience. Josh Hastings did a terrific job for us. We are new to this house and Josh was very informative about our system and how to operate the thermostat.He also gave some very helpful suggestions and did a thorough job testing our system.Highly recommend Josh and Garrison and Garrisonread more
Zack W.
15:40 07 Nov 19
This is who you should call for HVAC work. Great service and honest feedback. Shout out to technician Josh Heard who did an awesome job restoring heat to my house! I will be using this company for any future hvac issues!read more
Vickie S.
14:57 15 Oct 19
Highly recommend Garrison & Garrison for HVAC repair, service and installation. Good people and solid ethics.read more
Walter B.
17:53 22 Sep 19
Was just getting a routine service visit for the winter months. Terrell did a great job at cleaning out our HVAC unit, checking all components and doing a quick look at all the duct work. I don’t think our unit had been fully cleaned for several years beforeTerrell. Job well done.read more
Jarod
03:30 31 Jul 19
In my honest opinion, I think these guys are the most trust worthy guys in the Madison/Huntsville area. They’re thorough, they take their time, and they do the do the job correctly so that you’re not calling them back out again. In the HVAC industry, it’s hard to know what companies to trust. This company is top notch.read more
Jeff C.
15:05 17 Jun 19
So, Father’s Day weekend, 2019, my son came to visit, and we discovered the upstairs a/c wasn’t working. He slept on the couch, (another story), and was a good sport about it.We noted the unit was bought in 2005 a Trane x11, from Garrison & Garrison. Thought we would be buying a new unit. In a few days when they got to us.On Monday morning 07:17 am I called Garrison, and Carl answered the phone.I explained the problem, he said it sounded like a capacitor! Said someone would be bye today. I was happily surprised, but given past , was not waiting around. At about 9 am I got a call from a G&G tech they were 10 minutes away. A friendly fellow showed up, Dexter S. He looked at the upstairs thermostat, then the outside unit, and said : It’s your capacitor. Replaced it, and we talked as he worked. Just a nice guy. Good company! I thought I was about to spend $6000.But spent $181. When it comes time to spend that $6000. I’ll go with Garrison & Garrison, Because of guys working there like Dexter .read more
Jeff P.
19:33 14 Jun 19
Above and beyond expectations. Great service and quality. Would give the ductwork team a 6 star if I couldread more
Chuck B.
21:08 16 May 19
I have used you guys for years and you always do a great job…I just wanted to give a special shout out for one of your newer employees Terrell. He was extremely nice, thorough, explained everything and just did a great job. Not only that but he bragged about how much he loves working for Garrison and Garrison and your integrity toward customers. Just a great guy to be around…you got another good one there! He deserves the recognition.read more
Paulette R.
21:45 02 Apr 19
Two years after my HVAC unit was installed by Garrison & Garrison, I am still impressed with their service. This is a special shout-out to Dexter for doing high quality work, quickly. Great job!read more
Leslie B.
21:36 08 Nov 18
I called Garrison & Garrison for a free second opinion on a cracked heat exchanger. Bob came out and diagnosed the problem, answered all my questions, and even showed me the cracks in the heat exchanger when I asked to see them. David from sales came out right away and explained my options to me and walked me through the paperwork to purchase a new unit. I was given a flat price including a 10 year parts and labor warranty, and duct repair even though the extent was unknown at the time. Two days later, Bill and his installation showed up exactly on time to install the new unit and repair my duct work. They were courteous, friendly, and professional. They even cleaned up some old lattice fencing that had fallen down around my old unit. I highly recommend Garrison & Garrison and will be using them for all my HVAC needs in the future.read more
Teresa B.
16:45 30 Aug 18
The BEST HVAC company in the area! I called when they opened at 7 am and luckily they were able to squeeze me right away to look at our HVAC unit before we closed on the house that afternoon. They are courteous, honest, and you don’t get the feeling they are just out to make a dollar. I highly recommend Garrison & Garrison to anyone! I will not use anyone else!read more
TIffanyl0529
20:47 22 Jun 18
Our first time using Garrison & Garrison and we are 100% pleased with their company. Bob came out and fixed our problem quickly and our house was cooling off before he left. Thank you so much to the team at Garrison & Garrison for the customer service , diagnostic & repair. A special thank you to Kim for explaining it every step of the way for us. We will definitely call them when any future issues or maintenance is needed.read more
Brian I.
15:26 14 Jun 18
After 23 years, my original HVAC was starting to have problems. Of course, I called various companies to get quotes. Knowledge, customer service, professionalism, (the list could go on) made me choose Garrison and Garrison. I was charged what I was quoted to the penny. I was told a time that the service/install technicians would arrive and they arrived 10 minutes early. The install went smooth and the techs were professional, friendly, and explained what they would be doing as well as a rough time of when the job would be complete. My new unit looks like more of a clean install than the previous unit.If you are looking for repair or install, don’t waste your time with the other companies. This is the 2nd house I have used Garrison and Garrison for HVAC replacement. I would use them again and again.read more
Linda P.
00:17 07 Jun 18
Jeremy was the technician who came out when my air stopped working. He diagnosed the problem quickly, had to ordered the part I needed (which was still under warranty) and came back the next day to complete the repair. My air was back on in 30 minutes. He was very professional, explained everything to me step by step and answered all my questions. He even wore those little booties over his shoes whenever he needed to get into my house! I also received a very good price so I couldn’t be more satisfied with the entire experience.read more
Everett L.
20:20 14 Feb 18
Best heating and air service in North Alabama. Will use them again whenever I need to. Highly recommend.read more
Kelsey L.
18:32 15 Jan 18
Highly recommend Garrison & Garrison. Great company owned by great people.
Kevin
23:29 01 Jan 18
Very Knowledgeable and very professional. Highly recommend.
Zeke B.
22:06 27 Sep 17
Had a problem with our unit. Submitted information after 10PM at night and was emailed before 7 the next morning. Talked with them and he worked in for a guy to come by sometime after 2. A technician showed up at 2 and had my unit working before 2:30. Highly recommend them and praise their customer service!read more
Mitzi W.
16:59 05 Jul 17
I had used Joe East in the past for my father’s house and had no problems, so when our A/C was not cooling properly a couple of weeks ago, I called them first thing the next morning (on a Thursday). I am SO GLAD we didn’t end up using them and got a second opinion from Garrison and Garrison. Joe East told us they could have someone out that day between 2 and 3PM. After leaving work early and waiting until 3:30…I called them back and the office folks realized they had accidentally scheduled us for the next Thursday instead of same day. She apologized profusely and I was totally understanding. Mistakes happen, no big deal. An hour and a half later, the tech arrives. He told us that the motor would have to be replaced and that although the motor itself was covered with our warranty…labor would be close to $900. Ouch! He also recommended we replace the capacitor which would be another $100. Truth be told, we might have just trusted him and let him go forward with the repair but (thankfully) he wasn’t even sure if he would be able to return the following day (a Friday) due to his schedule being so full. Decided that evening after some research online (which revealed that this quote was very much on the high end) to get a second opinion. Called Garrison and Garrison Friday morning. Tech (Bob) was there by 9:30 AM. He TOOK HIS TIME and found that all we needed to do was replace the capacitor. His quote was only $90 parts and labor. That’s a 90% savings, folks! BIG difference. Now it’s two weeks later and the A/C is still running great, no issues whatsoever. I really appreciated G&G taking their time to properly diagnose and test things out. We opted to get a service agreement with G&G (bi-annual inspections and cleanings, discount on service calls). Could no longer recommend JE, but G&G are great. Their manager even called later in the afternoon just to make sure we were taken care of. I will recommend Garrison and Garrison to all of my friends and family from now on! Great job, guys!read more
Matthew G.
00:07 16 Aug 16
Very prompt, courteous, and knowledgeable. Called a different company at first and they just said they had no idea what was wrong. Technician at GnG fixed the problem in less time and charged only about $20 more. Highly recommend them based on my first experience.read more
acg782
19:55 24 Jun 16
I recently had surgery and have been stuck at home without the ability to drive. My a/c went out while it has been 95 out each day. I called the office and within 2 hours my a/c was back up and running. I was also provided a quote to have the entire system replaced which was competitive with 5 other companies local to me. If you call ask about special financing which is much better then any of the major companies in North Alabama I have talked to. read more
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