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Testimonials & Reviews
We are Madison's Most Trusted HVAC Contractor!
Yuli C.
22:07 10 Jul 20
Terrell replaced bad compressor on my unit and recharged it. House temperatures are thankfully going down. He wore a mask, was professional, respectful, and responsive to my questions and concerns. Did the repair quickly and professionally. Will monitor the temperature and notify business if there are any issues. Thank you g&g.read more
Gary F.
20:47 07 Jul 20
Was having a cooling problem with my American Standard unit and Garrison and Garrison came out the very next day and fixed the problem. Dexter was the service man and solved the problem within a few minutes, added Freon and cleaned the coils. Super service.read more
M J.
14:22 07 Jul 20
Mr. Terrell Turner was on time and very professional. He worked quickly and efficiently. I highly recommend Mr Turner and Garrison & Garrison for all your HVAC needs!read more
Tamara C.
00:19 07 Jul 20
Service Tech Terrell came out and was able to quickly identify the issues going on with my A/C unit. He was very knowledgeable and professional. Job well done! I highly recommend this company.read more
Jim H.
18:37 29 Jun 20
TERRELL OUR TECHNICIAN ARRIVED ON TIME, WAS VERY COURTEOUS AND DID AN EXCEPTIONAL JOB. HE SERVICED THE UNIT AND WENT ABOVE OUR EXPECTATIONS CLEANING THE UNIT AND MAKING IT LOOK BRAND NEW.read more
Grant T.
20:06 25 Jun 20
Tyrell was a pleasure to work with. He was professional and got our system repaired quickly
Kevin K.
14:16 24 Jun 20
Dexter was great, cleaned the unit better than anyone in the past services has. Really appreciate his effort!read more
Judie J.
12:18 23 Jun 20
Mr. Terrell was very professional and knowledgeable and provided excellent work. He went above and beyond to repair my AC. The pricing was fair too. Mr. Terrell is the reason I recommend Garrison & Garrison.read more
Garry M.
19:37 21 Jun 20
Terrell was our after hours response technician. He responded to our issue. He performed diagnostics on our system and explained the steps as he completed the process. Our Ac system stopped working two days after the annual check up. Issues found by Terrell were related to a lack of certain procedures during the annual checkup. Terrell re-did our checkup and performed the procedure that should have been done Our system is working as it shouldread more
Naheerah K.
17:14 21 Jun 20
Great customer service! Very responsive. Thank you !
Eboni C.
01:27 18 Jun 20
From my initial call with the company rep to request information to the service I received today, this company has been an excellent one to work with. The service repairman, Terrell Turner, is a true, qualified professional. Very knowledgeable, efficient, frank, friendly and patient, Mr. Turner took the time to explain the issues he observed and resolved, and provided valuable information and advice that will help us in making a critical decision for the home.I would recommend Garrison & Garrison and Mr. Turner to anyone. Outstanding customer service, reasonable prices, and excellent work.read more
Larry M.
07:17 17 Jun 20
competent conversant and efficient . Thorough too. His test and measurement gear is up-todate.Excellent serviceBought the annual service plan All the Best,Larry Morphewread more
James L.
17:01 10 Jun 20
Techs are always knowlegable and fast
David B.
13:31 10 Jun 20
Great Service! Dexter was excellent! Had us back up and running in 5 min.
Jo Ann H.
09:08 06 Jun 20
Guys showed up, installed new HVAC, and cleaned up the site
Will T.
15:04 05 Jun 20
I love Garrison & Garrison! They are always helpful and responsive. Dexter is a first class technician and he was very awesome, polite, and gentle.read more
summer A.
17:25 29 May 20
I had the best tech! He was super friendly and very knowledgeable and spoke to me in a way that I could understand exactly what was needed and what was wrong with our system. He took his time and made sure everything perfect and even cleaned everything! I will def use them again and hopefully get the same tech in the future!read more
Jamie K.
15:16 28 May 20
Jason worked very hard to repair our system. He was on time and very professional. We’ve used G&G for years.read more
gary N.
21:17 26 May 20
Wow! We just had our AC fixed and we’re so happy that we called Garrison & Garrison !! Ronnie was very professional and polite and also used Covid-19 safety measures. We signed up for their Maintenance Program (wish we had contacted them years ago…!)read more
larry W.
16:37 26 May 20
Brandon was very professional efficient and a polite young man.
Leslie W.
20:48 21 May 20
This is a top notch company to do business with. Everyone we have had to deal with has represented the company in a courteous and professional manner. From the initial installation of our unit in 2010 to the very few times we have needed service, the techs were all totally engaged in the process from start to finish. When it comes time to replace our current unit, there is no doubt who will get the call. Other companies would do well to follow G&G’s business model.read more
Casey C.
18:43 21 May 20
Terrell was incredible! Would highly recommend having him come out for your visit!
jbsquare
15:36 20 May 20
Dexter was prompt, professional and friendly
Jerry P.
20:39 19 May 20
The technician was courteous,responded promptly, and got to the source of the problem within minutes. Although the part needed was obsolete, he offered useful alternatives.read more
Cody M.
18:53 19 May 20
Individual and Company was very professional and courteous! Quick response time! Best price around!
Will G.
21:43 18 May 20
I’ve used Garrison & Garrison for decades, because their staff is always professional, competent, polite, and seemingly happy to help me. They have sent different personnel come to my house over the years, and they are always exceptional employees. This is true for the people that I speak with on the phone too. I wish all the companies that I hire would give leave me with the same professional and personal experience. Thanks, G&Gread more
Rebecca C.
20:08 18 May 20
Excellent and prompt customer service. Service techs are always so kind and knowledgeable! Would not use anyone else!read more
Pam H.
14:32 18 May 20
Responded to call for service quickly. Very polite and professional.
Pat B.
14:58 16 May 20
The technician was well gloved, masked and booted. He was proficient and efficient in performing the semi-annual service on my 2 heat pumps. I highly recommend him.read more
Sharon G.
19:08 15 May 20
Great service as always
Jason B.
14:56 15 May 20
Just wanted to make an update. Ronnie Head one of Garrison and Garrison technicians comes to my house and services both my units. He is very professional and polite. He does a great job and answers all my questions. I’m selling my home and asked about getting service at my new house. I won’t use anyone else for my heating and air needs. I called Garrison & Garrison about my unit going out on a Sunday morning and the manager came out on a Sunday to my house to check out my damaged unit. That following day, less than 24 hours later I had a new working unit installed. This is a quality business you can trust. They stand behind their work and keep their promises. I have purchased two units now thru them and they also provide my heating and air services. Don’t bother going anywhere else. I would give them a ten star rating if it where possible.read more
Margaret P.
14:52 15 May 20
Dexter was very professional and extremely polite. First time using Garrison. Wil call again.
Jill E.
14:11 13 May 20
We use Garrison & Garrison for preventative maintenance. They are always on time, polite, clean, and professional. They keep our system running efficiently and catch small problems before they become big problems.read more
James A.
13:43 06 May 20
I used Garrison and Garrison when I replaced my home unit and when I needed additional help I did not hesitate to call Garrison and Garrisonread more
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