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Testimonials & Reviews
We are Madison's Most Trusted HVAC Contractor!
Paulette R.
18:12 20 Nov 20
Current Review: I find myself again expressing my satisfaction with Garrison & Garrison. A special thanks to Chad Hastings for his expertise and just plain good work. Thank you!Earlier Review: Two years after my HVAC unit was installed by Garrison & Garrison, I am still impressed with their service. This is a special shout-out to Dexter for doing high quality work, quickly. Great job!read more
Bill S.
15:24 19 Nov 20
Great job by Terrell! Fast and thorough!
C P.
21:56 13 Nov 20
Our 2 year old heat pump quit cooling this summer and we called Garrison and Garrison who installed it. They diagnosed the problem quickly and gave us a fair estimate. My wife and I thought we had bought the extended warranty but could not immediately find the paperwork. When Mr. Sherrill returned Monday to do the work he let us know that he found the records and we would be covered. Mr. Sherrill took it upon himself to dig through the records for us, he completed the work with his teammate quickly, and he left a note in the system for the future that we did have the warranty. Very happy we went with Garrison and Garrison.read more
Stacy B.
16:35 11 Nov 20
Terrell was great! He did a great job and was very informative. Thank you!
kyle L.
20:19 04 Nov 20
Wonderful experience from beginning to end. Friendly and knowledgeable throughout the entire process. The guys that came were fast and super professional.read more
Terry N. T.
22:58 30 Oct 20
Responsive and very professional!
Leslie B.
19:05 30 Oct 20
I called Garrison & Garrison for a free second opinion on a cracked heat exchanger. Bob came out and diagnosed the problem, answered all my questions, and even showed me the cracks in the heat exchanger when I asked to see them. David from sales came out right away and explained my options to me and walked me through the paperwork to purchase a new unit. I was given a flat price including a 10 year parts and labor warranty, and duct repair even though the extent was unknown at the time. Two days later, Bill and his installation showed up exactly on time to install the new unit and repair my duct work. They were courteous, friendly, and professional. They even cleaned up some old lattice fencing that had fallen down around my old unit. I highly recommend Garrison & Garrison and will be using them for all my HVAC needs in the future.Update: I called for a check up in Oct 2020 because my heat wasn’t working. Terrell arrived that same day, gave me a call 30 minutes in advance, and was extremely polite and friendly. He took care of everything and there was no charge thanks to my warranty. Very satisfied customer!read more
Deana H.
16:47 26 Oct 20
We always use Garrison and Garrison. They have installed both HVAC units in our home and they are always prompt and professional when we call them. During these weird Covid times it’s always nice to know that whoever arrives will be wearing a mask and shoe covers. We love Garrison and Garrison!!read more
janice S.
17:50 22 Oct 20
Nice, professional service with an extremely pleasant serviceman. Quick, thorough, awesome job!
Dale T.
18:38 21 Oct 20
I’ve been using Garrison & Garrison since we built this house 25 years ago. They installed the systems then and have maintained them since. Much has changed in Huntsville in 25 years, but not Garrison & Garrison’s quality work & customer service. That’s why I still use them for all my HVAC work.read more
Ginger B.
15:21 21 Oct 20
I think they are great, recommend them whenever I can.
Peter C.
20:54 20 Oct 20
Service technician did an excellent job getting my heat restored
Dan Z.
15:02 10 Oct 20
Ronnie Head is a competent and excellent technician He thoroughly lnspected both units and explained to us what he was doing. I would also like to say that Ronnie was very pleasant and courteous. Pleasure doing business with him.read more
Matthew H.
21:52 02 Oct 20
Terrell Turner the service technician was outstanding! We called Garrison & Garrison to obtain a second opinion because another company, our previous service provider, stated our unit had to be replaced due to damage. Terrell reviewed the entire system, took pieces apart to ensure there were not issues, and conduct a very thorough inspection. He provided expert advice – was professional and engaging – and was clear he was not going to recommend additional services or replacement if it was not necessary. I was deeply impressed and because of Terrell, immediately signed up with Garrison & Garrison to be our service provider. He should be recognized for his superior professionalism.read more
James S.
17:19 28 Sep 20
Your service tech was just here to perform a semiannual system inspection. The tech’s name is Ronnie, and he has performed inspections for us in the past. We could not be more pleased with his service. Ronnie is professional, technically knowledgeable, courteous, and caring. On the inspection today he noted, then confirmed that we had a gas leak. Something we would not have been aware of, had he not told us. Employees like Ronnie speak well for company; he is one of the reasons we have remained a Garrison & Garrison customer over the years.read more
Peter B.
21:54 22 Sep 20
Garrison and Garrison went the extra mile for me in squeezing me into their very busy service schedule, and I am very grateful. They sent a superbly skilled diagnostician who quickly found the problem and repaired the unit.very rapidly! I cannot be more pleased!THANKS G&G!!!read more
Sherry B.
15:47 18 Sep 20
Came out on labor day weekend to fix our air at 730 pm!! Great service! Very friendly!!
Marilyn T.
17:01 17 Sep 20
Garrison & Garrison’s HVAC specialists are knowledgeable and pleasant.
Teresa M.
20:06 14 Sep 20
Highly recommend Garrison and Garrison. I’ve always been very pleased! Their technicians are knowledgeable, efficient, and are always polite. I wouldn’t go anywhere else for my HVAC needs.read more
Amy M.
13:31 13 Sep 20
They are an excellent company. We have used them for several years.
Roy F.
20:54 31 Aug 20
Excellent job
joe K.
02:50 12 Aug 20
I love them!!!!!@
Patty S.
22:56 26 Jul 20
Terrell was great. He fixed the problem and gave me information about maintenance that I had not been given previously.read more
Nicholas L.
20:45 26 Jul 20
Terrell was early and he was able to troubleshoot my issue within minutes. He was very courteous and very professional. He is one of the reasons I’ve stayed with Garrison and Garrison for over 20 years!read more
Nick H.
18:57 25 Jul 20
Came out same day on the weekend to replace a blown capacitor in my unit, even though this was my first time doing business with them. Tech was friendly and professional. Didn’t mind taking the time to explain the issue and his solution to the problem. Great service. I will definitely use them again.read more
Rob E.
16:50 23 Jul 20
Very professional and friendly personnel. All around a very good experience.
Dana V.
02:54 19 Jul 20
Awesome service and the technician was very personable. Had our air back up and running in 15-20 minutes.read more
Malcolm D.
20:07 17 Jul 20
Terrell Turner of Garrison & Garrison was communicative, prompt, and professional. The details of the service were simply explained, and the repair went exactly as described. Wonderful!read more
Paula M.
17:27 17 Jul 20
Dexter came to fix our thermostat, located in the front part of the house. He detected a faint gas odor and located the source at our gas heater at the back of the house. It had been improperly installed (8 months prior). He was also able to fix that. Extremely skilled with exceptional customer service. We couldn’t be more pleased!read more
Ben N.
02:34 16 Jul 20
Never been disappointed with G&G. I refer them to clients regularly and have had them do work for my own home. Always a great experience and excellent customer service.read more
John O.
21:49 15 Jul 20
Terrell Turner replaced a condenser fan motor. Took a couple of days to get the part but cost was significantly lower than a competitor. Up and running. Terrell was very professional.read more
Linda H.
19:06 14 Jul 20
The problem was diagnosed quickly as a wiring issue. The problem wire was replaced and the repair was finished in less than 15 minutes. The repairman took the time to answer all my questions.read more
Susie A.
17:29 14 Jul 20
Appreciate the really fast service and the professionalism of the technician.
Yuli C.
22:07 10 Jul 20
Terrell replaced bad compressor on my unit and recharged it. House temperatures are thankfully going down. He wore a mask, was professional, respectful, and responsive to my questions and concerns. Did the repair quickly and professionally. Will monitor the temperature and notify business if there are any issues. Thank you g&g.read more
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Our straightforward pricing ensures you know what to expect. We discuss all pricing before work begins. Working with our team ensures you always get the best value.
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Don’t be left in the heat (or cold)! AC and Furnace problems often happen when you least expect it, so we’re here to help when they do.
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